A powerful question loses its impact if delivered with the wrong tone.
Imagine asking,
“What’s something you’re struggling with right now?” in a rushed or robotic voice.
Now imagine saying the same words with quiet sincerity, after someone shares something difficult. One feels invasive. The other feels supportive.
Tips for effective tone and timing:
• Tone: Use warmth, curiosity, and patience. Avoid sounding judgmental or rushed.
• Timing: Choose moments when the person is receptive, right after a story, or during a one-on-one, not in the middle of a group brainstorming session.
• Silence: Resist the urge to fill every pause. Give space for answers and emotions to emerge naturally.
Interesting fact: Silence can be a powerful conversational tool.
Psychologist Adam Grant notes that “pausing after asking a question allows deeper, more thoughtful answers.”