The Voice Room - Corporate Coaching                                                                                                                           Copyright 2010  The Voice Room All rights reserved.
       105 Cecil Street, #06-01
      The Octagon
      Singapore 069534
      Phone: +65 6680 7561
      Fax: +65 6827 9601
      Email: inquiry@the-voice-room.com
Effective Secretarial Skills (2 Days)

Learning Objectives:

  • Recognize the secretarial role as part of the team and develop
    strategies for enhancing service provision
  • Develop strategies for planning and organizing work, including
    effective techniques for creating letters memo s and emails that
    influence others
  • Assess own interpersonal skills in order to communicate more
    effectively at all levels, both face to face and on the telephone

Learning Outcomes:

Participants completing the course will be able to:

  • Develop an understanding of effective office environment
  • Segregate important tasks and priorities them
  • Learn how to effectively deal with internal and external customers
  • Know how to write various types of letters/memos
  • Learn techniques of effective oral and written communication

Outline:

Your Secretarial & Administrative Role
  • Responsibilities
  • Skills
  • Qualities
  • Managing Your Boss

Developing A Professional Business Image
  • Appearance and grooming
  • Power Etiquette
  • First impression
  • Wardrobe Organization
  • Women’s Business Styles
  • Effect on Dressing Right
  • Image Destroyers
  • Office & Telephone Etiquette

Verbal and Non-Verbal Communication Skills
  • Body Language, Words, & Tone Of Voice
  • Listening skills
  • Questioning skills
  • Assertive skills


Meeting Organization and Events
  • Planning Skills For Effective Meetings
  • What To Do Before, During, & After Meetings
  • Writing Minutes Of Meetings
  • Business writing skills

Time Management
  • Identify time wasters
  • Prioritization
  • Time Management Matrix
  • Deal effectively with interruptions
  • Identify causes of stress
  • Stress management

Understanding and Managing Conflict
  • Sources of Conflict
  • Conflict Resolution Strategies
  • Handling Difficult Bosses & Co-Workers
  • Passive, Aggressive & Assertive Behavior
  • Developing Assertive Skills

Staying Ahead in a Changing Workplace
  • Managing Your Thoughts
  • Your Strength and Confidence
  • Rules and Types of Goal Setting
  • Evolving Role of a Secretary

Lesson Review





“.........invest on yourself that improves and maximizes your
talent. Communication Skills are enormously important
and worth a college degree.” – Warren Buffet