Improving Your Interpersonal Skills (2 Days)

Learning Objectives:

  • Know the definition of interpersonal skills
  • Reviewing the link between emotional intelligence and
    interpersonal skills
  • Understanding the barriers to effective interaction and
    communication
  • Reviewing the strategies that individuals can adopt to improve
    their ability to overcome these barriers

Learning Outcomes:

Participants completing the course will be able to:

  • Adapt your approach to different people through understanding
    human profiling
  • Understand why conflicts happen and how to avoid them
  • Learn how to respond tactfully when faced with tension or
    disagreement
  • Use effective influencing skills to positively affect the outcome of
    every situation
  • Develop your people skills to create concord instead of conflict
  • Practice assertive behavior that will help control and defuse
    difficult situations
  • Build relationships that will improve workplace harmony, morale
    and motivation

Outline:

Understanding Human Relations and Exploring Personality
  • People at Work – An Introduction to Organizational Behavior
  • Understanding Human Relations
  • What We Know and Don’t Know about Personality and Work
    Behavior

Critical Elements and Principles of Interpersonal Communication
  • The Importance of Perception in the Communication Process
  • Communication Within the Organization
  • Causes of Communication Failure
  • Overcoming Communication Barriers
  • Body Language and its Significance
  • Breakthrough Listening

Understanding Difficult Behaviours
  • Understand conflict and why some people can be challenging
  • Triggers that provoke negative attitudes and difficult behavior
  • Analyze different personality types with a special human profile
  • Learn how to handle each unique personality type effectively

Influencing Techniques
  • Step-by-step methodology for applying influencing skills
  • How to present ideas convincingly and persuasively
  • Choosing the right behavior to influence positive outcomes

The Skill of Giving and Receiving Feedback
  • Giving Constructive Feedback and Avoiding Negative Feedback
  • Receiving Feedback

Understanding Assertiveness
  • Potential benefits and pitfalls for being assertive
  • Understanding Behaviors: Passive/Assertive/Aggressive
  • Managing & supervising assertively

Using Emotional Intelligence to Improve Communications and Develop
Relationships  
  • Guidelines for best practice of EI at workplace
  • Tips for developing EI

Conflict Management
  • Shortcomings and Benefits
  • Dealing with Conflicts
  • Conflict Handling Orientations

Developing Good Teamwork and Building Positive Relationships
  • How to make simple but effective attitude changes that reap
    beneficial outcomes
  • Using co-operation and collaboration to increase motivation and
    teamwork
  • How to change people's way of thinking by winning their
    confidence
  • Benefits of building great relationships and winning bonds

Lesson Review
“.........invest on yourself that improves and maximizes your
talent. Communication Skills are enormously important
and worth a college degree.” – Warren Buffet


      The Voice Room - Corporate Coaching                                                                                                                           Copyright 2010  The Voice Room All rights reserved.
       105 Cecil Street, #06-01
      The Octagon
      Singapore 069534
      Phone: +65 6680 7561
      Fax: +65 6827 9601
      Email: inquiry@the-voice-room.com