Fundamentals of Problem Solving and Decision Making (1 Day)

Learning Objectives:

  • Define a problem in detail before starting to resolve it
  • Find the root cause of a problem before investing in expensive
    solutions
  • Develop and evaluate solutions to resolve a problem
  • Develop a set of well-balanced criteria for evaluating of options
  • Ask incisive questions to collect and analyze information

Learning Outcomes:

Participants completing the course will be able to:

  • Anticipate and identify problems
  • Verify and collect information in order to identify exact problem
  • Analyze a problem ad know the differences between symptoms,
    causes and effects of problems
  • Facilitate group effort to resolve the problem through effective
    generation of ideas
  • Evaluate and produce alternative solutions to solve the problems
  • Use logical reasoning or creative problem solving techniques to
    solve the problem
  • Make decisions and take responsibility for decisions that will
    effectively solve the problem
  • Review the implemented solutions

Outline:

How Does Problem Occur?
  • Differentiate between a change, deviation from the norm or
    standard operating procedures (SOPs) and a problem
  • Identify symptoms(s) that could lead to potential problem(s)
    relating to equipment, workplace process, or SOPs
  • Detect the problem(s) using observation of deviations from norm
    and logical deduction

Information Gathering
  • Filter away related information received
  • Established the soundness and correctness of the information
    gathered
  • Analyze the information gathered to determine the real nature of
    the perceived problem
  • Pinpoint the exact problem using elimination process, objective
    reasoning or process questioning













Identify the Root Cause of the Problem
  • Encourage creativity among team members in generating ideas
    to solve the problem
  • Employ active listening skills
  • Maintain focus and direction of idea generation process

Identity the Strengths and Limitations of Individual Selected Ideas
  • Identify likely impact of selected ideas on workplace ecology
  • Make comparisons between each selected ideas for both the
    value and impact components
  • Selection of preferred solution
  • Manage conflicting opinions arising out of discussion
  • Draw up comprehensive implementation plan

Gather Feedback From Relevant Sources
  • Analyze information obtained from feedback.
  • Evaluate effectiveness of the implemented solution
  • Formulate modification(s) where necessary
  • Draw up process to execute modification plan
  • Monitor and review effectiveness of modification plan

Lesson Review



“.........invest on yourself that improves and maximizes your
talent. Communication Skills are enormously important
and worth a college degree.” – Warren Buffet


      The Voice Room - Corporate Coaching                                                                                                                           Copyright 2010  The Voice Room All rights reserved.
       105 Cecil Street, #06-01
      The Octagon
      Singapore 069534
      Phone: +65 6680 7561
      Fax: +65 6827 9601
      Email: inquiry@the-voice-room.com