Enhance Your Communication Skills (2 Days)

Learning Objectives:

  • Assess individual’s personal communication style
  • Gain insight into personal behavior and understand the behavior
    of others
  • Manage emotions better by understanding the concept of
    Emotional Intelligence
  • Apply different approaches towards managing difficult people and
    value diversity
  • Manage and resolve conflict effectively at work

Learning Outcomes:

Participants completing the course will be able to:

  • Gain insight into personal behavior and understand the behavior
    of others
  • Manage your emotions better by understanding the concept of
    Emotional Intelligence
  • Assess their personal communication style and to develop the
    skill to adjust style to meet differing situations
  • Use improved communication and interpersonal skills to
    effectively build strong relationships with subordinates, peers and
    boss
  • Develop productive and positive relationships through motivation
    and reinforcement
  • Examine different approaches towards managing difficult people
    and value diversity
  • Explore ways to resolve conflict effectively at work

Outline:

Understanding Human Relations and Exploring Personality
  • People at Work – An Introduction to Organizational Behavior
  • Understanding Human Relations
  • What We Know and Don’t Know about Personality and Work
    Behavior

Using Emotional Intelligence to Improve Communications and Develop
Relationships  
  • Guidelines for best practice of EI at workplace
  • Tips for developing EI











Critical Elements and Principles of Interpersonal Communication
  • The Importance of Perception in the Communication Process
  • Main Factors of Perception
  • Problems of Perception
  • Communication Within the Organization
  • Causes of Communication Failure
  • Overcoming Communication Barriers
  • Body Language and its Significance
  • Breakthrough Listening

Improve Your Communication Skills   
  • Persuasive Skills
  • Questioning Skills
  • Giving and Receiving Feedback
  • Saying "No" Without Creating Conflict

Understanding and Managing Difficult People
  • Understanding Difficult People
  • Strategies for Dealing with Difficult people

Making Conversation Work
  • Ways to Improve Your Conversational Skills
  • Holding a Formal Conversation
  • Making a Presentation
  • Connecting with Others  

Lesson Review
“.........invest on yourself that improves and maximizes your
talent. Communication Skills are enormously important
and worth a college degree.” – Warren Buffet


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