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communication programs:
Grooming & Deportment
Introduction:
Successful business relationships rely more than ever on personal contact.
Image, courtesy, politeness, and etiquettes are necessary in all our business
and personal relationships. This workshop will enable you to learn and use the
social skills to transact business with thoughtful consideration and to increase
your face value.
Workshop Outline:
Part I - Corporate Image
Part II - Business Etiquettes
Part III - Other Aspects of Business Etiquettes
Networking & Etiquette
Introduction:
This workshop will enable you to learn and use the social skills to transact
business with thoughtful consideration and to increase your face value.
Workshop Outline:
Corporate Makeovers for Ladies
Introduction:
First Impressions last and you will not get a second chance to make a good
first impression. Besides dressing well, your make-up and hairstyling also
plays an important factor to your overall professional image at work.
Learn to identify your own face shape and discover which hairstyle best
suit you. At the same time, find out what are the best colours for makeup
and hair colours.
Learn simple and easy steps on proper skincare to get glowing and supple
skin and go through a step by step demonstration of makeup techniques
for work. Participants will also get hands-on experience with make-up. Get
tips on simple hairstyling techniques for an elegant look for work or
evening functions.
Be aware of corporate etiquette at work and during functions and find out
all about the art of conversation so that you will be the centre of
attention everywhere.
Workshop Outline:
Part 1 - Hair and Skin
Part II - Office Etiquette
Communication in Customer Service
Introduction:
This workshop will help your employees deliver outstanding, professional
and courteous service through effective communication skills. Our
unique approach emphasizes the strengths in voice-to-voice and face-to-face
service techniques. Participants will enjoy the training, while learning
valuable and practical skills necessary for your company to excel.
Workshop Outline:
Effective Interpersonal Skills
Introduction:
Do you have difficulty communicating with people? Have you wondered
why some people like you and some not? A major goal of this workshop
is to help participants understand the impact their communication skills
have on other people, and how improving these skills can make it easier
for them to get along in the workplace.
Workshop Outline:
Effective Team Briefing
Introduction:
The ability to develop and lead high achieving teams that produce
exceptional results is an increasingly important skill in today's
global environment. This powerful learning workshop has been developed
as an adventure in purposeful behavior motivation and tools to better
understand, develop and use your assets as an individual, team player
and leader within your work, community and home.
Workshop Outline:
Evaluate a Job Offer and Salary Negotiation
Introduction:
Getting what you want! This workshop will provide you with the answers
and solutions. Knowing what are the key factors to look out for before
deciding on the job offer. Learn salary negotiation techniques and how to
avoid making common mistakes to get the compensation that you deserve.
Part 1: Job Offer Evaluation
Part 2: Salary Negotiation
Communication and Relationship Management
Introduction:
This course is suitable for anyone who wishes to learn on how to negotiate
for conflict resolution and help your team to communicate and manage
their relationships with their colleagues and superiors.
Workshop Outline:
Grooming & Deportment
Introduction:
Successful business relationships rely more than ever on personal contact.
Image, courtesy, politeness, and etiquettes are necessary in all our business
and personal relationships. This workshop will enable you to learn and use the
social skills to transact business with thoughtful consideration and to increase
your face value.
Workshop Outline:
Part I - Corporate Image
 | Power Etiquette | |
| Verbal Communication | |
| Non-Verbal Communication | |
| Personal Grooming | |
| Visual Appearance | |
| Wardrobe Styles for Men and Women | |
| Dressing Sense and styles |
Part II - Business Etiquettes
| The First Impression | |
| Observing conversation | |
| Observing body language | |
| Remembering name | |
| Making small talks | |
| Topics to Avoid |
Part III - Other Aspects of Business Etiquettes
| In office | |
| In meetings | |
| Job interviews | |
| Business dinning | |
| After hours networking |
Networking & Etiquette
Introduction:
This workshop will enable you to learn and use the social skills to transact
business with thoughtful consideration and to increase your face value.
Workshop Outline:
| Types of networking | |
| Importance of networking | |
| Where and how to Network | |
| Networking and communication | |
| Making the first impression | |
| Presenting at social or business meals with confidence | |
| Making people remember you |
Corporate Makeovers for Ladies
Introduction:
First Impressions last and you will not get a second chance to make a good
first impression. Besides dressing well, your make-up and hairstyling also
plays an important factor to your overall professional image at work.
Learn to identify your own face shape and discover which hairstyle best
suit you. At the same time, find out what are the best colours for makeup
and hair colours.
Learn simple and easy steps on proper skincare to get glowing and supple
skin and go through a step by step demonstration of makeup techniques
for work. Participants will also get hands-on experience with make-up. Get
tips on simple hairstyling techniques for an elegant look for work or
evening functions.
Be aware of corporate etiquette at work and during functions and find out
all about the art of conversation so that you will be the centre of
attention everywhere.
Workshop Outline:
Part 1 - Hair and Skin
| Facts about Skin & Hair | |
| Identify your personal colour to match skin tone and apparels | |
| Daily skin care & skincare routine for ladies | |
| Hands-on skincare practice | |
| Step-by-step demonstration and hands-on make-up practice | |
| Make-up for different functions | |
| Hairstyling demo with suitable hair accessories | |
| Identify your face shape and go for the correct hairstyles | |
| Personal Grooming | |
| Facts about fragrances and how to use it | |
| Personal Hygiene |
Part II - Office Etiquette
| Appropriate behaviors at work | |
| Corporate Mannerism at Functions | |
| Introduction and handshakes | |
| How to talk to anyone at anytime |
Communication in Customer Service
Introduction:
This workshop will help your employees deliver outstanding, professional
and courteous service through effective communication skills. Our
unique approach emphasizes the strengths in voice-to-voice and face-to-face
service techniques. Participants will enjoy the training, while learning
valuable and practical skills necessary for your company to excel.
Workshop Outline:
| Meet customer’s changing and increasing expectations | |
| Improve the quality of service | |
| Learn the importance of and methods to greet customers | |
| Perform Suggestive Selling and anticipate customer needs | |
| Handle Customer Complaints | |
| Master Good Listening Tips | |
| Perform Service Recovery |
Effective Interpersonal Skills
Introduction:
Do you have difficulty communicating with people? Have you wondered
why some people like you and some not? A major goal of this workshop
is to help participants understand the impact their communication skills
have on other people, and how improving these skills can make it easier
for them to get along in the workplace.
Workshop Outline:
| Introduction to Organizational Behavior | |
| Understanding Human Relations | |
| Understanding Personality and Work Behavior | |
| Personal Style Inventory | |
| Understanding Work Behaviors | |
| Managing Personal Styles | |
| Understanding Emotional Intelligence | |
| Competencies of Emotional Intelligence | |
| EQ at work | |
| Social Competence and Interpersonal Skills | |
| Using Emotional Intelligence to Improve Communication and Develop | |
| Relationship Interpersonal Communications | |
| Verbal and Non-Verbal Communication Skills | |
| Importance of Perception in Communication | |
| Active and Passive Listening | |
| Giving and Receiving Feedback Skills | |
| Effective Human Relations through Effective Communication | |
| Conflict Management | |
| Strategies for Conflict Resolution | |
| Common Difficulties in People Relationships – Strategies and Tips | |
| Techniques for dealing with difficult people | |
| Building Relationships | |
| Working with People who are Different from You | |
| Achieving Personal Change and Growth |
Effective Team Briefing
Introduction:
The ability to develop and lead high achieving teams that produce
exceptional results is an increasingly important skill in today's
global environment. This powerful learning workshop has been developed
as an adventure in purposeful behavior motivation and tools to better
understand, develop and use your assets as an individual, team player
and leader within your work, community and home.
Workshop Outline:
| Why do we need Team Briefing? | |
| Importance of team briefing | |
| Face to face communications | |
| 2 way process – Listening and responding | |
| The Mechanics of Team Briefing | |
| Purpose of team briefing | |
| Characteristics of Team Briefing | |
| The 4 Ps of Team Briefing | |
| Making it Happen | |
| Object of Team Briefing | |
| Preparing the brief | |
| Being Briefed | |
| Presenting the brief successfully |
Evaluate a Job Offer and Salary Negotiation
Introduction:
Getting what you want! This workshop will provide you with the answers
and solutions. Knowing what are the key factors to look out for before
deciding on the job offer. Learn salary negotiation techniques and how to
avoid making common mistakes to get the compensation that you deserve.
Part 1: Job Offer Evaluation
| Preparing for a Job Offer | |
| Factors to consider when deciding on a job offer |
Part 2: Salary Negotiation
| What to Negotiate | |
| Training and Development | |
| Know Your Rights – The Employment Act | |
| Salary Negotiation Techniques | |
| Common Mistakes in Salary Negotiation |
Communication and Relationship Management
Introduction:
This course is suitable for anyone who wishes to learn on how to negotiate
for conflict resolution and help your team to communicate and manage
their relationships with their colleagues and superiors.
Workshop Outline:
| Promote Effective Communication in the workplace | |
| Communicate one’s opinion on current issue | |
| Develop and Implement Conflict Resolution Strategies | |
| Facilitate Effective Team Work | |
| Negotiation and to take into account the cultural differences | |
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