The Art of Being Assertive (1 Day)

Learning Objectives:

  • Enhance self-confidence and esteem
  • Communicate in an assertive manner to get things done
  • Handle difficult colleagues and staff effectively

Learning Outcomes:

Participants completing the course will be able to:

  • Differentiate between assertiveness, aggressiveness and
    passiveness behaviors
  • Examine the benefits and drawbacks of assertiveness
  • Explore the skills in balancing assertiveness and people skills at
    the workplace
  • Communicate in an assertive manner
  • Handle difficult people in the workplace
  • Identify the skills of conflict management

Outline:

Understanding Assertiveness
  • Potential benefits and pitfalls for being assertive
  • Understanding Behaviors: Passive/Assertive/Aggressive
  • Personal Mastery
  • Assertive Communication

Verbal and Non-verbal Communication
  • Understanding the Power of Positive Self-Talk
  • Know your negative and positive thoughts
  • Assertiveness Communication Techniques
  • Active vs Passive Listening















Managing People
  • Managing & supervising assertively
  • Dealing with under-achievers
  • Dealing with discipline problems
  • Handling difficult people
  • Conflict Management
  • Shortcomings and benefits

Dealing with Conflicts
  • Conflict handling orientations
  • Influencing skills
  • Emotional Quotient (EQ)
  • Enhancing work relations
  • Building sustainable relationship

Lessons Review
“.........invest on yourself that improves and maximizes your
talent. Communication Skills are enormously important
and worth a college degree.” – Warren Buffet


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